ORD OCC Duty Manager

Swissport International AG•Chicago, IL

4d•Onsite

About The Position

The Operations Communication Center (OCC) Duty Manager is the central point of communication for the daily operation. The OCC Duty Manager tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; and communicates to both internal and external customers in a timely and professional fashion.

Requirements

Minimum 3 years Ramp Supervisor experience
Excellent verbal and written communication skills
Excellent knowledge of Ramp Operations
Strong organizational and multi-tasking skills
Leadership ability
Customer focus and quality awareness
Ability to deal with conflict
Valid Driver’s License

Responsibilities

Coordinate daily flight activity between all Operating Departments.
Communicate all daily flight schedule changes to all affected Operations Departments and reallocate resources to facilitate on-time departures.
Ensure all Swissport controllable services are completed for an on-time departure.
Communicate with all levels of management, customers, and other agents in a timely and accurate manner.
Ensure daily flight activity logs are accurate for proper invoicing.
Optimize the use of the ramp staff for flight activity coverage.
Other duties as assigned.