ORD Lead Trainer

Swissport International AG • Chicago, IL

4d • Onsite

About The Position

This position will own the station's overall training compliance performance including regulatory and mandatory training. They will provide day-to-day leadership, guidance, and oversight to the cargo station's trainers and other duties. The impact will be reduction in potential regulatory penalties and compliance with carrier, regulatory, and SWP training requirements.
The expected pay rate is $73,000.00-$83,000.00/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Requirements

• Fluent spoken and written English
• 2-3 years' operational experience in cargo - Cargo office, warehouse, and ramp.
• Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
• Excellent organizational and time-management skills
• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
• Ability to coach and motivate teams to deliver high quality standards
• Ability to resolve problems with a focus on excellent customer service
• Ability to establish and maintain positive, professional, work relationships with teams and customers

Responsibilities

• Own the station’s overall training compliance performance, including regulatory, mandatory, customer, and recurrent training requirements.
• Develop and execute corrective action plans to address training deficiencies, compliance gaps, audit findings, and qualification issues.
• Serve as the primary training liaison between station leadership, Regional Training Management, HR, and operational stakeholders.
• Develop and maintain short- and long-term training plans based on hiring forecasts, recurrent training requirements, operational changes, and business growth.
• Provide day-to-day leadership, guidance, and oversight to Station Trainers, Coaches, and other training resources assigned to the station.
• Implement and maintain standardized training programs, procedures, and delivery methods across all lines of business to ensure consistency and effectiveness.
• Coordinate and manage the training and onboarding process for new employees from hire through qualification.
• Ensure employees are trained and qualified in accordance with company, customer, regulatory, and government requirements.
• Monitor station training compliance and develop recovery plans to achieve regulatory and mandatory training targets.
• Ensure the accuracy and completeness of all training records and documentation, both electronic and paper-based.
• Develop, communicate, and manage training schedules to maximize trainer utilization and employee competency.
• Partner with station leadership, HR, Operations, and other stakeholders to support training, compliance, and workforce development objectives.
• Provide regular updates, recommendations, and feedback to station leadership regarding training compliance, workforce readiness, and development opportunities.
• Conduct performance evaluations, coaching sessions, and development discussions with direct reports.
• Set performance expectations and goals for direct reports while maintaining accountability to company standards.
• Identify and develop high-potential employees for trainer, coach, and leadership opportunities.
• Oversee the station Coach Program, including coach nominations, qualifications, observations, and ongoing development.
• Conduct trainer observations and competency assessments to ensure training is delivered consistently and effectively.
• Manage training audits and support corrective action plans resulting from audit findings.
• Assist the Safety department with incident investigations, corrective actions, retraining initiatives, and audit activities as required.
• Deliver leadership and professional development training programs as required.
• Deliver classroom, practical, on-the-job, recurrent, and technical training as required based on station staffing levels, operational demands, and business needs.
• Maintain qualifications and remain actively engaged in training delivery to support station training requirements and ensure operational continuity.
• Develop the skills and competence of employees through training, coaching, mentoring, and on-the-job development.
• Ability to lead, motivate, and develop teams in a fast-paced operational environment.
• Flexible to work off-shifts, weekends, and travel as required.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed