Oracle Support Specialist
Horizon Hobby
•Hybrid
About The Position
The Oracle Support Specialist is responsible for supporting Horizon Hobby's Oracle Fusion applications with a focus on the finance (ERP) module, and Oracle Integrations Cloud. This role is a hands-on role that collaborates with business stakeholders to deliver support and solutions in support of the business objectives.
Requirements
- A bachelor's degree in computer science, IT, software engineering or equivalent work experience
- Prior experience with Oracle Fusion Applications, Oracle Finance ERP module, and Oracle Integrations Cloud are highly desired
- Knowledge of cloud technology design patterns, security concepts, database management, and web platforms
- Scripting, SQL, PS/SQL, PowerShell, Batch, Low Code / No Code development
- Prior experience with Power BI or analytics reporting tools
- Experience with credit card processing, receipts, invoicing and payment platforms
- Knowledge of General Accounting Practices
- Awareness of and the ability to use a wide variety of software solutions and tools to affect change
- Excellent communication skills and the ability to explain technical information in non-technical terms
- Excellent problem-solving skills and the ability to multi-task
- Project management and teamwork skills
- Understanding of business operations in manufacturing, supply chain, financials, distribution and 1P and 3PL business models
Responsibilities
- Troubleshoot and resolve any technical issues related to Oracle Fusion Applications and or Oracle Integrations Cloud (OIC)
- Act as a subject matter expert for Oracle Fusion Applications focused on finance (ERP) module and provide guidance to Horizon Hobby team members
- Provide technical support for Oracle Fusion Applications and OIC to ensure a smooth functioning integration for business processes
- Collaborate with cross-functional teams to understand business needs and provide technical solutions
- Continuously monitor and enhance the performance of the Oracle Fusion Applications and OIC
- Participate in system upgrades and migrations to ensure a smooth transition
- Develop and maintain technical documentation for Oracle Fusion Applications and OIC
- Stay updated with the latest Oracle Fusion Applications and OIC tools & technologies to allow suggestion improvements for system functionality enhancements
- Support and train end-users on the proper use of Oracle Fusion Applications and OIC
- Work Closely with the project management team to plan and execute Oracle Fusion Applications and OIC related projects
- Identify and implement automation opportunities to streamline processes and increase efficiency
- Conduct regular system audits to identify and address any potential issues
- Collaborate with vendors and external partners to resolve any technical issues
- Stay updated with industry trends and best practices related to Oracle Fusion and Applications and OIC to provide recommendations for implementation
- Adhere to company policies and procedures related to data security and confidentiality
- Perform other duties as assigned with the scope of the position
Benefits
- Medical, Dental, Vision
- HSA and FSA options
- Short-Term and Long-Term Disability Insurance
- Life Insurance and Supplemental Life Insurance
- 401(k) with a company match
- Paid Time Off
- Paid Holidays
- Internal Rewards
- Discounts on Products
- Additional Coverage such as accident, critical, hospital and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
