Q3-NAMORC-Oracle Fusion Service Cloud SCON-FLUKE-Everett WA, Hubs

Infosys

9d•$80,201 - $117,128•Onsite

About The Position

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

Requirements

Experience in Oracle Service Cloud.
Experience in Oracle Engagement Cloud (Service).
Experience in Oracle CX Cloud, including Fusion Service Cloud, Digital Customer Service, and related technologies.
Experience in Architecture/Design/Detailing of processes and problem definition.
Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features, with Fusion Service Cloud.
Understanding of business processes related to customer service, service entitlements/coverages, RMA and depot repair.
Experience in Oracle Analytics Cloud (OAC) - reporting.
Familiar with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.
Knowledge of AI Agents and Web Services based integration.
Experience in requirements gathering and solution design.
Experience with Oracle Cloud solution configuration, development, and deployment.
Experience collaborating with cross-functional teams including developers, analysts, and project managers.
Experience delivering high-quality solutions.
Experience leading Oracle CX Cloud managed services engagements.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Nice To Haves

Experience with Oracle Subscription Management Cloud.
Knowledge of Oracle Order Management Cloud.
Experience with Oracle Inventory Cloud.
Experience with Foundational Agile Kanban.
Experience in greenfield implementations and working on projects with Agile methodology.
Good analytical and communication skills.
Ability to build strong business partner interactions with client stakeholders.

Responsibilities

Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer