Oracle Field Service Cloud (OFSC) Functional Lead

Accenture•Atlanta, GA

13d•Hybrid

About The Position

The Advanced Technology Centers (ATCs) are the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000 people across 24 countries, ATCs provide our clients with seamless access to industry insights and innovative technology solutions. Stronger together! The ATCs solve our clients’ business challenges by leveraging innovation, intelligence, industry insights, and cutting-edge technology skills. With the global environment evolving rapidly, our clients face unprecedented challenges, and they need us more than ever. As a Network, ATCs unlock greater opportunities and exponential value for our clients. The value for our clients and our people: For our clients, the Network provides geographic diversity, resilience, and seamless access to deep industry knowledge, Gen AI solutions, and global tech expertise. For our people, it offers boundaryless career paths in a collaborative team of experts solving the world’s most complex client challenges. This role supports the design, configuration, and implementation of Oracle Field Service Cloud (OFSC) solutions. This role partners with business stakeholders, technical teams, and project members to gather requirements, map business processes, support testing, and help drive successful deployment of field service capabilities.

Requirements

Minimum of 5 years of experience with Oracle Field Service Cloud (OFSC)
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Nice To Haves

Knowledge of scheduling, dispatch, mobility, and service operations.
Experience in large-scale transformation or system implementation projects.
Client-facing consulting experience preferred.
Oracle Cloud Certification

Responsibilities

Gather and analyze business requirements for Oracle OFSC implementations.
Support functional design and process mapping for field service operations.
Configure Oracle OFSC based on business needs and best practices.
Prepare functional specifications and support integration discussions with technical teams.
Facilitate workshops and discussions with stakeholders.
Support SIT, UAT, defect management, and go-live activities.
Create training materials and provide user support during deployment.
Ensure documentation is complete, accurate, and aligned to project standards.
Collaborate with cross-functional teams to deliver end-to-end field service solutions.