Oracle Cloud Harbor Functional Application Engineer - Department of Public Works (Systems Analyst)

Anne Arundel County•Annapolis, MD

21h•Hybrid

About The Position

The position's pay range will be $120,000 - $171,479. Pay will be based on education and direct experience. Please note that the maximum pay for this Pay Scale represents the full proficiency of the position, not the starting range. This is a full-time position with the Office of Information Technology assigned to the Department of Public Works. The Oracle Cloud DPW Functional Application Engineer will be responsible for DPW processes related to budgets for capital improvement projects and providing technical support, troubleshooting, and resolution for our Oracle Cloud ERP/Fusion applications. This role requires familiarity with the Oracle Unifier module, with a focus on customer experience within Finance, Purchasing, and Budget. The ideal candidate will possess good problem-solving skills, a commitment to customer satisfaction, and the ability to work collaboratively in a fast-paced environment.

Requirements

Some experience as an Oracle Cloud ERP/Fusion Support Specialist or similar role.
Deep understanding of Oracle Unifier, eBuilder and Oracle Cloud ERP/Fusion modules.
Understanding of DPW capital project workflows, financial processes, procurement, and budgeting principles within an ERP and Unifier context.
Good customer service skills with a willingness to build positive relationships with users.
Ability to diagnose and resolve common technical issues.
Experience with incident management and ticketing systems.
Good analytical, problem-solving, and communication skills.
Ability to work independently and as part of a team.
Graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field, including or supplemented by specialized training in database administration, electronic data processing, programming, GIS engineering, or computer science; and six (6) or more years of experience in electronic data processing systems analysis and design.
Specialized training in database administration, electronic data processing, programming, GIS engineering, or computer science.

Nice To Haves

Oracle Cloud ERP/Fusion certifications are a plus.
At least one year of work experience with Oracle BI Publisher reports and FRS (Financial Reporting Studio).
Work experience with Oracle Integration Cloud (OIC) or other integration tools.
Basic knowledge of SQL and Oracle database concepts.
Familiarity with Capital Budget Projects in a Government or Public Works Setting
Familiarity with eBuilder and the Oracle Unifier modules
At least one year of work experience with sustaining an organization's settings for an ERP Cloud implementation
Prior work experience with Public Works, Transportation, or similar government agency or sub-unit
Prior work experience with capital project workflows, financial processes, procurement, and budgeting principles within an ERP and Unifier context.
Local, County, and State IT work experience preferred.

Responsibilities

Provides timely technical support to end-users for Oracle Cloud ERP/Fusion applications.
Diagnose, troubleshoot, and resolve issues related to DPW capital project processes using Oracle Unifier, eBuilder, as well as Finance, Purchasing, and Budget modules.
Collaborate with business users to understand their requirements and assist in finding solutions.
Assist with the configuration, testing, and deployment of Oracle Unifier enhancements, eBuilder interfaces with Oracle Fusion, and Oracle Cloud ERP/Fusion updates under guidance.
Develop and maintain basic documentation for support procedures and common issues.
Monitor system performance and report on areas for improvement.
Participate in testing and validation of new features and functionalities.
Work closely with other IT teams and Oracle support to escalate and resolve complex issues.
Provide basic training and guidance to end-users on Oracle Cloud ERP/Fusion functionalities.
Performs related work as required.