Oracle Business Analyst
About The Position
The Oracle Business Analyst supports, maintains, and enhances Oracle E-Business Suite (EBS) and related business applications to meet operational and business needs. Reporting to the IT Applications Manager, the role works with business stakeholders, end users, and IT resources to analyze requirements, resolve application issues, improve business processes, and deliver technology solutions. The position calls for Oracle EBS functional knowledge, business analysis skills, and collaboration across Finance, Supply Chain, Manufacturing, Procurement, and other business functions. The incumbent shares responsibility for the quality of products and related services provided to customers and performs duties in accordance with PTC’s Quality Management System, policies, procedures, and applicable work instructions.
Requirements
- Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related field, or equivalent relevant experience.
- At least 3 years of experience supporting enterprise applications, ERP systems, or business analysis functions.
- Experience with Oracle E-Business Suite, preferably in a manufacturing or industrial environment.
- Understanding of ERP business processes and the relationship between business operations and application functionality.
- Experience gathering business requirements, documenting processes, testing solutions, and supporting end users.
- Strong analytical, troubleshooting, organizational, and problem-solving skills.
- Effective written and verbal communication skills and ability to work with business and technical teams.
- Ability to manage multiple priorities and collaborate with internal teams and external service providers.
Nice To Haves
- Experience with Oracle EBS 12.x.
- Functional experience in one or more Oracle modules, such as Order Management, Advanced Pricing, Inventory, Purchasing, Manufacturing, Planning/ASCP, Financials, Quality, or Enterprise Asset Management (EAM).
- Experience with manufacturing, supply chain, or distribution business processes.
- Familiarity with SQL and Oracle database concepts for application troubleshooting and data analysis.
- Experience with application integrations, EDI, MES, reporting, analytics, or workflow automation.
- Experience supporting application implementations, upgrades, or continuous improvement initiatives.
Responsibilities
- Provide functional support for Oracle EBS and related business applications, including troubleshooting, issue resolution, and user assistance.
- Gather requirements with business stakeholders, analyze business processes, and translate needs into application solutions.
- Support Oracle EBS configuration, enhancements, integrations, testing, and system upgrades as appropriate to assigned responsibilities.
- Investigate application issues, perform root-cause analysis, and coordinate corrective actions with technical teams and external support resources.
- Identify opportunities to improve business processes, application functionality, automation, and operational efficiency.
- Prepare functional specifications, process documentation, test scripts, and user documentation.
- Coordinate and execute system testing and user acceptance testing to verify solutions meet business requirements.
- Support application projects and enhancements from requirements gathering through implementation and post-deployment support.
- Collaborate with onsite, contract, offshore, and technical resources to coordinate issue resolution, knowledge transfer, and project delivery.
- Communicate with business users and IT leadership about issues, priorities, project status, and recommended solutions.
- Follow established IT change-management, security, documentation, and application support procedures.
- Carry out duties in accordance with the PTC Quality Management System and applicable policies, procedures, and work instructions.
Benefits
- Free healthcare HSA option
- Dental insurance
- Vision insurance
- Life insurance
- Dependent and spouse life insurance
- Long-term disability coverage
- Cancer and critical accident coverage
- 401(k) plan with company match
- Referral bonus
- Annual college scholarship available for children and grandchildren of PTC Alliance employees
- Tuition reimbursement eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
