OR Surgery Scheduler / Front Desk Representative

Surgery Partners, Inc•Richardson, TX

17d

About The Position

Imagine being part of a revolutionary movement in healthcare, where innovation meets collaboration and passion meets purpose. We're building a brand-new team from the ground up, and we're looking for professionals like you to join us on this exciting journey. As a key member of our DeNovo center team, your responsibilities will include: Collaborating with a talented team to design and implement cutting-edge solutions that improve patient outcomes and reduce healthcare costs Contributing to a culture of continuous learning and improvement, where every voice matters and every idea counts Working together to achieve the Quadruple Aim: enhancing patient experience, improving population health, reducing costs, and advancing the well-being of healthcare providers We are currently seeking: JOB TITLE: OR Scheduler / Front Desk Representative GENERAL SUMMARY OF DUTIES: Responsible for scheduling 30-50 cases per day and will liaise with a number of referring doctors’ offices. You will be an integral part of our Front Desk Team and will be valued as a key member of our organization.

Requirements

High School
2 years of previous experience scheduling appointments and/or surgeries
Experience with insurance, verification processes, and business office functions.
Knowledge of clinic policies and procedures.
Knowledge of managed care contracts and utilization.
Knowledge of computer systems, programs and spreadsheet applications.
Knowledge of medical terminology and be familiar with scheduling software.
Skill in gathering and reporting claim information.
Skill in solving utilization problems.
Skill in written and verbal communication and customer relations.
Experience in a Surgical facility as a scheduler.
Fast and accurate data entry.
Service oriented, patient demeanor.
Ability to multi-task, manage time effectively, and deliver results.
Strict attention to detail.
Intermediate computer skills and knowledge of Microsoft Office.
Ability to work effectively with medical staff and external agencies.
Ability to identify, analyze and solve problems.
Ability to deal courteously and professionally with internal and external customers.
Ability to provide excellent customer service.

Responsibilities

Counseling patients and scheduling surgeries for multiple physicians.
Schedule surgeries and work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
Maintain relationships with physician's offices through their staff.
Complete all necessary paperwork for each procedure on the physicians’ schedule.
Pre-certify any procedures on the schedule.
Must be capable of multi-tasking and working with a diverse patient population.
Provide back up support for the Front Office as needed.
Other duties as needed.