Radiology Front Desk Scheduler

UnitedHealth Group • Yorktown Heights, NY

7h • $16 - $29 • Onsite

About The Position

Optum NY/NJ is seeking a Radiology Front Desk Scheduler to join their team in Yorktown Heights, NY. As a member of the Optum Care Delivery team, you will be an integral part of the vision to make healthcare better for everyone. Optum Radiology has an immediate opening for a friendly, patient-focused, and detail-oriented Radiology Front Desk Scheduler. This role is responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The scheduler will support the team in meeting financial, clinical, and service goals.

Requirements

• High School Diploma/GED (Or higher)
• 1+ years of computer proficiency experience (multitasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare-related experience
• Ability to travel to other offices if needed for coverage
• Ability to maintain work tasks in an efficient manner

Nice To Haves

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Experience working with scheduling programs
• Knowledge of Radiology
• Knowledge of Medical terms
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Scheduling radiology procedures in an organized and efficient manner
• Knowledge of medical terminology and radiology procedures and requirements
• File, Fax and maintain medical records
• Check In and Check Out patients
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Attend quarterly departmental trainings
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Cross-train and help in other locations if needed
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED