Optometric Technician

EssilorLuxottica Group • West Des Moines, IA

12d

About The Position

The Optometric Technician partners with the Managing Doctor (OD) to help ensure patients receive high-quality optometric care and a seamless experience connecting the doctor with other primary care functions. The role supports eye exams and patient care, helps maintain patient flow, and provides clinical and product guidance to patients and colleagues.

The technician assists with vision exams by performing pre-exam testing and other tests used to support diagnosis and treatment. The position also involves training and coaching doctor’s office associates, supporting contact lens exams and orders, maintaining patient records in accordance with practice standards and HIPAA, and helping resolve patient concerns. Additional duties include scheduling and point-of-sale procedures, equipment maintenance and disinfection, maintaining a safe working environment, and supporting visual merchandising in exam areas.

Requirements

• High school graduate or equivalent.
• At least 3 years of experience in a healthcare and/or optical setting.
• Sales skills.
• Leadership and coaching skills.
• Patient or customer service skills and strong interpersonal skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills and attention to detail.
• Ability to assess priorities and address multiple tasks and deadlines in a fast-paced environment.
• Ability to use exam software, point-of-sale technology, and optometric equipment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Two years of supervisory experience.
• Demonstrated knowledge of ophthalmic lens products.
• Experience in healthcare.
• Optometric technician certification.

Responsibilities

• Train and certify newly hired doctor’s office associates.
• Observe and coach associates on the quality of assessments.
• Provide scheduling feedback to the Practice Manager to support exam times and minimize patient-flow delays.
• Help opticians by demonstrating product knowledge and recommending vision solutions suited to patients’ lifestyles.
• Coach patients on contact lens care and handling.
• Assist with patient care and eye exams, manage patient records, and support patient flow throughout exams.
• Perform tests such as visual acuity measurements, depth and color perception tests, and retinal imaging.
• Perform tests that help the optometrist make accurate diagnoses and treatment decisions.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optometrist, Optician, or Practice Manager when needed.
• Identify dissatisfied patients and act quickly to resolve their concerns.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Organize, handle, and file patient records in accordance with practice standards and HIPAA.
• Support contact lens exams and orders, including contact lens care, trial inventory, and patient orders.
• Use appointment-book and scheduling procedures and operate computer systems.
• Operate the point-of-sale system, enter patient information accurately, and create and tender sales transactions according to operational processes and standards.
• Maintain a safe working environment for team members and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and contact lens area.
• Perform pre-exam testing accurately, explain measurements, and answer patient questions.
• Maintain and disinfect equipment and provide clinical support to the Optometrist as needed.
• Perform other duties as assigned.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED