Optometric Technician

AEG Vision • Clarksville, TN

5d

About The Position

At AEG, the Optometric Technician works alongside Optometrists to support patient care and education and help provide an efficient, high-quality patient experience. The role conducts pre-testing procedures, assists with specialty diagnostic testing, performs post-exam tasks, and manages the doctor’s appointment schedule.

The technician performs preliminary patient evaluations, interviews patients about medical issues and reasons for their visits, maintains records in compliance with HIPAA and applicable company, federal, and state policies, and responds to patient calls about medications and treatment, referring questions to the Optometrist as needed. The position may also coordinate referrals, perform diagnostic tests with specialty equipment, document findings in electronic health records, and assist with medical documentation and billing-related clerical duties at participating practices.

Additional work includes confirming and managing appointments, conducting contact lens insertion and removal classes, maintaining contact lens trial inventory and orders, completing end-of-day tasks, and keeping the practice’s displays and work areas clean and organized. The technician may also serve as a scribe or perform refractions, and may be assigned other practice duties.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills to collaborate professionally with coworkers and patients.

Nice To Haves

• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before the Optometrist’s examination, including dilation, topical and diagnostic medications, Optomap, autorefractor, and visual acuity testing.
• Interview patients before their visits to determine medical issues and reasons for the visit, and provide relevant details to the Optometrist.
• Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals as needed, and complete related paperwork.
• Record and maintain patient records and files in compliance with company, federal, and state policies, including HIPAA.
• Respond to patient telephone inquiries regarding medications and treatment, referring questions to the Optometrist as necessary.
• Perform diagnostic testing using specialty equipment such as OCT, Visual Field, Pachymetry, and retinal cameras as needed.
• Document medical findings and communications between the Optometrist and patient in electronic health records, and assist with medical documentation and billing-related clerical duties at participating practices.
• Support appointment schedule utilization by confirming appointments, contacting patients from recall listings, and reaching out to patients who missed or canceled appointments to reschedule.
• Conduct contact lens insertion and removal classes; manage contact lens trial inventory; check in and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and the end-of-day checklist.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain the practice’s cleanliness and appearance.
• Serve as a scribe for the Optometrist or perform refractions when asked.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED