Optometric Technician

EssilorLuxottica Group • Omaha, NE

21d

About The Position

The Optometric Technician at Target Optical creates exceptional value for patients by delivering exceptional service and helping ensure they receive high-quality care. The role welcomes guests, determines the reason for their visit, and explains how to shop at Target Optical or what to expect in the doctor’s office, including paperwork, tests, products, services, and time frames.

The technician reviews prescriptions and patient information carefully, identifies special needs, supports appointment scheduling and computer procedures, and maintains organized patient records. Responsibilities also include processing contact lens orders and shipments, handling invoices and payments, maintaining an attractive and safe store, and completing pre-examination testing accurately. The technician explains measurements, answers patient questions, provides guidance on contact lens care and handling, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed.

Requirements

• At least one year of strong guest service skills, internal or external.
• High school graduate, GED, or equivalent experience.
• Strong communication and listening skills with guests and associates.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Strong interpersonal skills, including friendliness, care, and patience.
• Sales skills.
• Knowledge of store merchandise.
• Familiarity with cash registers, computers, and calculators.

Nice To Haves

• Previous experience in guest service, retail, or optical.

Responsibilities

• Greet guests promptly and provide service with urgency.
• Determine the reason for each guest’s visit and explain shopping procedures or the doctor’s office paperwork, tests, products, services, and expected time frame.
• Review prescriptions and patient information carefully and consult Opticians, the Doctor, or Retail Management about special needs when necessary.
• Treat indecisive or difficult guests and patients with patience and courtesy.
• Complete work accurately and thoroughly despite time pressure and guest volume, and act quickly to resolve situations involving unsatisfied guests.
• Use appointment-book and scheduling procedures and operate computers as required.
• Handle and file patient records in an organized and efficient manner.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Accurately operate the POS system and collect proper payment when required.
• Maintain clean, attractive, and organized store displays and appearance.
• Inform management of potential safety opportunities and demonstrate safe work practices.
• Follow safety and regulatory requirements, including appropriate storage and use of supplies and chemicals.
• Perform pre-examination testing accurately and explain measurements and answer patient questions.
• Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED