Optometric Technician

EssilorLuxottica Group • Greenfield, WI

3d

About The Position

The Optometric Technician creates value for patients by delivering the LensCrafters Experience and ensuring high-quality optometric care. The role supports the optometrist during examinations and connects the doctor and retail functions, while helping ensure a smooth patient experience before, during, and after exams.

The technician greets and assists patients, collects medical histories, performs pre-examination tests, and explains measurements. The role also handles scheduling and patient records, enters patient, insurance, service, and prescription information, supports exam retention, maintains contact lens supplies and equipment, and provides clinical and product guidance. The technician helps maintain a safe, organized, compliant, and visually presentable work environment and supports retail operations as capacity and patient demand allow.

Requirements

• High school graduate or equivalent.
• At least one year of strong internal or external customer service skills.
• Leadership skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.
• Strong interpersonal skills.
• Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in retail and/or optical.
• Experience in healthcare.

Responsibilities

• Present a professional image and greet patients promptly and courteously.
• Answer the telephone promptly in a friendly and courteous manner.
• Assist the optometrist with eye examinations, including obtaining medical histories privately and preparing patients for exams.
• Ask open-ended questions to understand patients' needs and perform tests that support accurate diagnosis and treatment within the appropriate timeframe.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Treat indecisive or difficult patients with patience and courtesy, and resolve patient concerns promptly and effectively.
• Perform accurately and thoroughly despite time pressure and patient volume.
• Use appointment scheduling procedures and computer systems.
• Handle and file patient records in an organized manner in accordance with HIPAA.
• Support exam retention by making NEE calls, 24-hour confirmation calls, and no-show follow-up calls.
• Place contact lens trial orders, check for expired lenses, and keep the contact lens room neat and organized.
• Use the CIAO system to enter customer and patient data, insurance information, eye-care services and fees, and prescription information accurately.
• Help maintain a safe working environment for associates, customers, and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
• Adapt to different examination scenarios and interact positively with patients and staff.
• Perform pre-examination testing accurately, explain measurements, and answer patient questions.
• Use clinical and product knowledge to coach patients on contact lens care and handling.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Monitor and maintain exam-room supplies and contact lens inventory.
• Support retail operations as capacity and patient demand allow.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED