Optometric Technician

AEG Vision • New York City, NY

6d

About The Position

At AEG, the Optometric Technician works alongside Optometrists to support patient care and education and help deliver an efficient, high-quality patient experience. The role conducts pre-testing and specialty diagnostic testing, completes post-exam tasks, and manages the doctor’s appointment schedule.

The technician may perform patient intake and preliminary evaluations, maintain compliant patient records, respond to telephone inquiries, coordinate referrals, document medical findings in electronic health records, and support billing-related tasks. The role also includes contact lens instruction and inventory management, appointment confirmation and rescheduling, end-of-day tasks, and maintaining the cleanliness and visual appeal of the practice. The technician may also act as a scribe or perform refractions when requested.

Requirements

• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills for professional collaboration with coworkers and patients.
• Ability to utilize office equipment.
• Ability to sit, stand, and walk for prolonged periods.
• Ability to lift up to 10 lbs.

Nice To Haves

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before examinations, including dilation, topical and diagnostic medications, Optomap, autorefractor testing, and visual acuity.
• Interview patients before their visit with the Optometrist to identify medical issues and reasons for the visit.
• Schedule referral appointments, diagnostic follow-up visits, and other specialty referrals as needed, and complete related paperwork.
• Maintain patient records and files in compliance with company, federal, state, and HIPAA policies.
• Respond to patient telephone inquiries about medications, treatment, or problems, referring matters to the Optometrist as necessary.
• Perform diagnostic testing with specialty equipment, such as OCT, visual field, pachymetry, and retinal cameras, as needed.
• Document medical findings and communication between the Optometrist and patient in electronic health records and assist with medical documentation clerical duties where applicable.
• Check CPT codes and billings for post-operative care, office visits, and related services.
• Support maximum appointment schedule utilization through appointment confirmations, recall-list outreach, and contacting patients who miss or cancel appointments to reschedule.
• Conduct contact lens insertion and removal classes and manage contact lens trial inventory; check in and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and the end-of-day checklist.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions when requested.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED