Optometric Technician

EssilorLuxottica Group • Spring, TX

21d • $27

About The Position

The Optometric Technician at Target Optical delivers exceptional patient service and helps ensure patients receive high-quality care. The role supports guests in the store and patients in the doctor’s office by explaining visit procedures, paperwork, tests, products, services, and expected time frames. The technician performs pre-examination testing, provides clinical support to the Optometrist, and offers guidance on contact lens care and handling.

The position also involves reviewing prescriptions and patient information, managing records and appointments, processing contact lens orders and shipments, handling invoices and payments, and maintaining a clean, organized, and safe store environment. This is a full-time position for an existing vacancy.

Requirements

• At least one year of strong guest service skills, internal or external.
• High school graduate, GED, or equivalent experience.
• Strong communication and listening skills with guests and associates.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Strong interpersonal skills, including being friendly, caring, and patient.
• Sales skills.
• Knowledge of store merchandise.
• Familiarity with cash registers, computers, and calculators.

Nice To Haves

• Previous experience in guest service, retail, or optical.

Responsibilities

• Greet guests promptly and respond urgently to their service needs.
• Determine the reason for each guest’s visit and explain how to shop at Target Optical or, in the doctor’s office, explain required paperwork, tests, products, services, and time frames.
• Review prescriptions and patient information carefully, identify special needs, and consult Opticians, the Doctor, or Retail Management when necessary.
• Treat indecisive or difficult guests and patients with patience and courtesy.
• Complete work accurately and thoroughly despite time pressure or high guest volume, and act quickly to resolve situations involving unsatisfied guests.
• Use appointment-book and scheduling procedures and operate relevant computer systems.
• Handle and file patient records in an organized and efficient manner.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system and collect proper payment when required.
• Maintain clean, attractive, and organized store displays and appearance.
• Inform management of potential safety opportunities and demonstrate safe work practices.
• Comply with safety and regulatory requirements, including appropriate storage and use of supplies and chemicals.
• Perform pre-examination testing accurately and explain measurements to patients, answering their questions.
• Use clinical and product knowledge to coach patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED