Optometric Technician

EssilorLuxottica Group•West Lake Hills, TX

13d

About The Position

The Optometric Technician delivers the LensCrafters patient experience and supports the optometrist in providing high-quality optometric care. The role helps ensure the patient experience is carried out effectively before, during, and after examinations, while connecting the doctor and retail functions. It also supports store performance by providing attentive, accurate, and courteous service to patients and customers. The technician assists with eye examinations, gathers patient medical histories, prepares patients, performs pre-examination testing, and provides clinical support to the optometrist. The role also includes scheduling and patient follow-up, maintaining records in accordance with HIPAA, entering patient and insurance information, managing contact lens orders and supplies, maintaining and disinfecting equipment, and helping maintain a safe and orderly exam environment. The position may also support retail operations as capacity and patient demand allow.

Requirements

High school graduate or equivalent.
At least one year of strong customer service skills, internal or external.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organization skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Greet patients promptly and maintain a professional, friendly manner; answer telephone calls courteously.
Assist the optometrist with eye examinations, including obtaining medical histories, preparing patients, and performing tests to support diagnosis and treatment.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
Respond patiently and courteously to indecisive or difficult patients and act quickly to resolve patient dissatisfaction.
Work accurately and thoroughly under time pressure and with varying patient volumes.
Use appointment-book and scheduling procedures and computer systems; make NEE calls, 24-hour confirmation calls, and no-show follow-up calls.
Handle and file patient records in an organized manner in accordance with HIPAA.
Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room neat and orderly.
Use the CIAO system to enter customer and patient data, insurance information, eye care services, fees, and prescription information accurately.
Maintain a safe working environment for associates, customers, and patients.
Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
Explain pre-examination measurements and answer patient questions; use clinical and product knowledge to coach patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain supplies and contact lens inventory in exam rooms.
Support retail operations as capacity and patient demand allow.