Optometric Technician

EssilorLuxottica Group•Village of Woodbury, NY

12d•$21 - $29

About The Position

The Optometric Technician helps deliver the LensCrafters patient experience by supporting high-quality optometric care, contributing to store performance, and connecting the doctor and retail functions. The role assists the optometrist during eye examinations, prepares patients, obtains medical histories, performs pre-examination tests, and explains measurements. It also supports patient scheduling and follow-up, accurate handling of patient and insurance information, contact lens services, equipment and supply maintenance, and a safe, organized exam environment. The position is part-time.

Requirements

High school graduate or equivalent.
At least one year of strong internal or external customer service skills.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organization skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Greet patients promptly and professionally, and answer telephone calls in a friendly and courteous manner.
Assist the optometrist with eye examinations, including obtaining medical histories, preparing patients, and performing tests to support accurate diagnosis and treatment.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when needed.
Provide patient service with patience and courtesy, resolve patient concerns promptly, and perform accurately under time pressure and high patient volume.
Use appointment-book, scheduling, and computer procedures effectively.
Handle and file patient records in an organized manner in accordance with HIPAA.
Support exam retention by making NEE calls, 24-hour confirmation calls, and no-show callbacks.
Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room orderly and uncluttered.
Use the CIAO system to enter customer and patient data, insurance information, eye care services and fees, and prescription information accurately.
Help maintain a safe working environment for associates, customers, and patients.
Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
Adapt to examination scenarios and interact effectively with patients and staff.
Explain pre-examination measurements and answer patient questions.
Use clinical and product knowledge to coach patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain supplies and contact lens inventory in exam rooms.
Support retail operations as capacity and patient demand allow.