Optometric Technician

AEG Vision • Indianapolis, IN

4d

About The Position

The Optometric Technician works alongside Optometrists to support patient care and education and help provide an efficient, high-quality patient experience. The role conducts pre-testing and preliminary evaluations, assists with specialty diagnostic testing, completes post-exam tasks, and helps manage the doctor’s appointment schedule.

The technician interviews patients before appointments, records medical findings and communications in patient records and electronic health records, and maintains documentation in accordance with HIPAA and applicable company, federal, and state policies. The role may also handle referrals and follow-up appointments, respond to patient telephone inquiries, assist with billing and CPT-code checks, provide contact lens instruction, and manage contact lens inventory and orders.

Additional duties include appointment confirmations and rescheduling, end-of-day tasks, maintaining the practice’s cleanliness and displays, and other duties requested within the practice. The technician may be asked to scribe for the Optometrist or perform refractions.

Requirements

• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills to collaborate professionally with coworkers and patients.
• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.

Nice To Haves

• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before the Optometrist’s exam, including dilation, topical and diagnostic medications, Optomap, autorefractor testing, and visual acuity.
• Interview patients before their visit to identify medical issues and reasons for the appointment and relay details to the Optometrist.
• Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals as needed, and complete related paperwork.
• Maintain patient records and files in compliance with HIPAA and company, federal, and state policies.
• Respond to patient telephone inquiries about medications, treatment, and problems, referring questions to the Optometrist as necessary.
• Perform specialty diagnostic testing as needed, using equipment such as OCT, Visual Field, Pachymetry, and retinal cameras.
• Document medical findings and communications between the Optometrist and patient in electronic health records and assist with medical documentation clerical duties at participating practices.
• Check CPT codes and billing for postoperative care, office visits, and related services.
• Support schedule utilization through appointment confirmations, recall-list outreach, and contacting patients who missed or canceled appointments to reschedule.
• Conduct contact lens insertion and removal classes and manage contact lens trial inventory, check-in, and orders received in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and the end-of-day checklist.
• Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain the practice’s cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions when requested.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED