Optometric Technician

AEG Vision • Southborough, MA

20d

About The Position

At AEG, the Optometric Technician works alongside Optometrists to support patient care and education, helping deliver an efficient, high-quality patient experience. The role conducts pre-testing and specialty diagnostic testing, performs post-exam tasks, and manages the doctor’s appointment schedule. It also includes patient interviews, maintaining records and documentation, responding to patient inquiries, supporting referrals and contact lens services, and helping maintain the practice’s cleanliness and presentation. The position may include acting as a scribe or performing refractions, along with other duties requested by the practice.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Demonstrated ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills to collaborate professionally with coworkers and patients.

Nice To Haves

• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before the Optometrist’s examination, including dilation, topicals, diagnostic medications, Optomap, auto reflector, and visual acuity testing.
• Interview patients before their visit with the Optometrist to identify medical issues and reasons for the visit, and share relevant details with the Optometrist.
• Schedule referral appointments with Ophthalmologists, diagnostic follow-up visits, and other specialty referrals as needed, and complete related paperwork.
• Record and maintain patient records and files in compliance with company, federal, and state policies, including HIPAA.
• Respond to patient telephone inquiries regarding medication and treatment, referring questions to the Optometrist as necessary.
• Perform diagnostic testing using specialty equipment such as OCT, Visual Field, Pachymetry, and Retinal Camera, as required.
• Document medical findings and communications between the Optometrist and patient in Electronic Health Records and assist with medical documentation duties, including checking CPT codes and billing for post-op and office visits, at participating practices.
• Support maximum schedule utilization through pre-appointment and daily appointment confirmations, contacting patients from recall listings, and rescheduling no-shows or canceled patients.
• Conduct contact lens insertion and removal classes, manage contact lens trial inventory, check in contact lenses, and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and end-of-day checklists.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain the practice’s cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions when asked.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED