Optometric Technician

AEG Vision • Pittsburgh, PA

4d

About The Position

At AEG, an Optometric Technician works alongside Optometrists to support patient care and education and help provide an efficient, high-quality patient experience. The role conducts pre-testing procedures, assists with specialty diagnostic testing, performs post-exam tasks, and manages the doctor’s appointment schedule.

The technician conducts preliminary patient evaluations, interviews patients about medical issues and visit concerns, and may schedule referrals and diagnostic follow-up visits. The role maintains patient records in compliance with HIPAA and company, federal, and state policies; responds to medication and treatment inquiries, referring questions to the Optometrist as needed; and documents medical findings and patient communications in electronic health records. At participating practices, the position also assists with medical documentation and billing-related tasks.

Other duties include appointment confirmation and recall outreach, contact lens instruction and inventory management, end-of-day wrap-up, and maintaining the cleanliness and appearance of the practice. The technician may also serve as a scribe or perform refractions, and may perform other duties as requested.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills for professional collaboration with coworkers and patients.

Nice To Haves

• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before the Optometrist’s exam, including dilation, topical or diagnostic medications, Optomap, autorefractor testing, and visual acuity.
• Interview patients before their visit with the Optometrist to identify medical issues and reasons for the visit.
• Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals when required, and complete related paperwork.
• Record and maintain patient records and files in compliance with HIPAA and company, federal, and state policies.
• Respond to patient telephone inquiries about medication and treatment, referring questions to the Optometrist when necessary.
• Perform diagnostic testing using specialty equipment such as OCT, Visual Field, Pachymetry, and Retinal Camera equipment when required.
• Document medical findings and communications between the Optometrist and patient in electronic health records; assist with medical documentation and billing-related tasks at participating practices.
• Support maximum appointment schedule utilization through advance and daily confirmations, recall-list outreach, and rescheduling patients who miss or cancel appointments.
• Conduct contact lens insertion and removal classes, manage contact lens trial inventory, check in patients, and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and the end-of-day checklist.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain the practice’s cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions when asked.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED