Optometric Technician

AEG Vision • Fond du Lac, WI

4d

About The Position

The Optometric Technician works alongside Optometrists to support patient care and education and help provide an efficient, high-quality patient experience. The role conducts pre-testing and specialty diagnostic testing, performs post-exam tasks, and manages the doctor’s appointment schedule. It also involves patient interviews, maintaining records, communicating with patients, supporting contact lens services, completing clerical and end-of-day tasks, and maintaining the practice’s cleanliness and visual appeal.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills for professional collaboration with coworkers and patients.

Nice To Haves

• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before Optometrist exams, including dilation, topicals, diagnostic medications, Optomap, auto-reflector testing, and visual acuity.
• Interview patients before their visits to identify medical issues and reasons for the visit, and provide relevant details to the Optometrist.
• Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals as needed, and complete related paperwork.
• Record and maintain patient records and files in compliance with company, federal, and state policies, including HIPAA.
• Respond to patient telephone inquiries about medications and treatment, referring questions to the Optometrist as necessary.
• Perform specialty diagnostic testing using equipment such as OCT, Visual Field, Pachymetry, and Retinal Camera equipment, as needed.
• Document medical findings and communications between the Optometrist and patient in Electronic Health Records and assist with medical documentation, including checking CPT codes and billing for post-operative care and office visits, at participating practices.
• Support appointment schedule utilization through appointment confirmations, recall-list outreach, and contacting patients who missed or canceled appointments to reschedule.
• Conduct contact lens insertion and removal classes, manage contact lens trial inventory, check in patients, and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and end-of-day checklists.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions when asked.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED