Optometric Technician

EssilorLuxottica Group • East Brunswick, NJ

19d • $21 - $29

About The Position

The Optometric Technician creates value for patients by delivering the LensCrafters Experience and ensuring high-quality optometric care. The role supports the store’s key performance indicators through effective execution of the patient experience during and after examinations, while connecting the doctor and retail functions.

The technician assists the optometrist with examinations, gathers patient medical histories, performs pre-examination tests, and supports diagnosis and treatment. The role also handles patient scheduling and records, contact lens orders and inventory, equipment maintenance and disinfection, and patient education on contact lens care. The technician supports a safe and organized exam environment, compliance with visual merchandising, and retail operations as capacity and patient demand allow.

Requirements

• High school graduate or equivalent.
• At least one year of strong customer service experience, internal or external.
• Leadership skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in retail and/or optical.
• Experience in healthcare.

Responsibilities

• Greet patients promptly and professionally, and answer telephone calls in a friendly and courteous manner.
• Assist the optometrist with eye examinations, including obtaining medical histories and preparing patients for examinations.
• Perform tests and pre-examination testing accurately and within the appropriate timeframe to support diagnosis and treatment.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Address patient concerns and dissatisfaction promptly, and serve patients with patience and courtesy.
• Use appointment scheduling procedures and computer systems; handle and file patient records in accordance with HIPAA.
• Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show callbacks.
• Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room neat and organized.
• Use the CIAO system to enter patient data, insurance information, eye care services and fees, and prescription information accurately.
• Maintain a safe working environment for associates, customers, and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
• Explain examination measurements and answer patient questions; provide guidance on contact lens care and handling.
• Maintain and disinfect equipment, and provide clinical support to the optometrist as needed.
• Monitor and maintain supplies and contact lens inventory in exam rooms.
• Support retail operations as capacity and patient demand allow.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED