Optometric Technician

EssilorLuxottica Group • Peoria, AZ

5d

About The Position

The Optometric Technician at Target Optical delivers patient service and supports high-quality care. The role helps guests understand their visit and the services available, supports the Optometrist with clinical tasks, and contributes to an organized, safe, and welcoming store and doctor’s office. The technician performs pre-examination testing, explains measurements, supports contact lens care, and handles patient records, scheduling, orders, shipments, invoices, and payments as needed.

Requirements

• At least one year of strong guest service skills, internal or external.
• High school graduate/GED or equivalent experience.
• Strong communication and listening skills with guests and associates.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Strong interpersonal skills, including friendliness, caring, and patience.
• Sales skills.
• Knowledge of store merchandise.
• Familiarity with cash registers, computers, and calculators.

Nice To Haves

• Previous experience in guest service, retail, or optical.

Responsibilities

• Greet guests promptly and respond urgently to their service needs.
• Determine the reason for each guest’s visit and explain how to shop at Target Optical or, in the doctor’s office, explain required paperwork, tests, products, services, and timing.
• Carefully review prescriptions and patient information, identify special needs, and consult Opticians, the Doctor, or Retail Management when needed.
• Treat indecisive or difficult guests and patients with patience and courtesy; identify and promptly resolve situations involving unsatisfied guests.
• Use appointment-book and scheduling procedures and operate computer systems.
• Handle and file patient records in an organized and efficient manner.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system accurately and collect proper payment when required.
• Maintain clean, attractive, and organized store displays and inform management of potential safety concerns.
• Demonstrate safe work practices and comply with safety and regulatory requirements for storing and using supplies and chemicals.
• Perform pre-examination testing accurately and explain measurements to patients, answering their questions.
• Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED