Optometric Technician

EssilorLuxottica Group • Harlingen, TX

14d

About The Position

The Optometric Technician delivers the LensCrafters patient experience and helps ensure patients receive high-quality optometric care. The role supports the optometrist during examinations, connects the doctor and retail functions, and contributes to the store’s performance through accurate and attentive patient care. The technician assists with patient preparation, medical histories, pre-examination testing, patient records, appointment scheduling, contact lens services, equipment care, and inventory. The position is part-time.

Requirements

• High school graduate or equivalent.
• At least one year of strong internal or external customer service skills.
• Leadership skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in retail and/or optical.
• Experience in healthcare.

Responsibilities

• Greet patients promptly and maintain a professional, friendly image; answer telephone calls courteously.
• Assist the optometrist with eye examinations by obtaining medical histories, preparing patients, and performing tests to support diagnosis and treatment.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Provide patient service with patience and courtesy, including resolving dissatisfaction effectively and working accurately under time pressure and high patient volume.
• Use appointment scheduling procedures and computer systems; organize and file patient records in accordance with HIPAA.
• Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show follow-up calls.
• Place contact lens trial orders, check for expired lenses, and keep the contact lens room neat and orderly.
• Enter customer and patient data, insurance information, eye care services, fees, and prescription information accurately in the CIAO system.
• Maintain a safe working environment for associates, customers, and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
• Adapt to different examination scenarios and communicate effectively with patients and staff.
• Perform pre-examination testing accurately, explain measurements, and answer patient questions.
• Use clinical and product knowledge to coach patients on contact lens care and handling.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Monitor and maintain supplies and contact lens inventory in exam rooms.
• Support retail operations as capacity and patient demand allow.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED