Optometric Technician

AEG Vision • Oak Lawn, IL

3d

About The Position

At AEG, the Optometric Technician works alongside Optometrists to support patient care and education, helping ensure an efficient, high-quality patient experience. The role conducts pre-testing procedures, assists with specialty diagnostic testing, performs post-exam tasks, and manages the doctor’s appointment schedule.

The technician performs preliminary patient evaluations, interviews patients about medical issues and visit reasons, maintains records in compliance with HIPAA and other applicable policies, and responds to patient calls about medication and treatment. The role may also coordinate referrals and follow-up appointments, document findings in electronic health records, assist with medical documentation and billing-related tasks, perform contact lens services, and act as a scribe or perform refractions when requested. Additional duties include appointment confirmations and rescheduling, end-of-day procedures, and maintaining the cleanliness and appearance of the practice.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Demonstrated ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills for professional collaboration with coworkers and patients.
• Ability to utilize office equipment.
• Ability to sit, stand, and walk for prolonged periods.
• Ability to lift up to 10 lbs.

Nice To Haves

• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary evaluations before the Optometrist exam, including dilation, topical and diagnostic medications, Optomap, autorefractor testing, and visual acuity.
• Interview patients before their Optometrist visit to identify medical issues and reasons for the visit and communicate relevant details to the Optometrist.
• Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals as needed, and complete related paperwork.
• Record and maintain patient records and files in compliance with company, federal, state, and HIPAA policies.
• Respond to patient telephone inquiries regarding medication and treatment, referring questions to the Optometrist as necessary.
• Perform diagnostic testing with specialty equipment such as OCT, Visual Field, Pachymetry, and Retinal Camera equipment when required.
• Document medical findings and communications between the Optometrist and patient in electronic health records and assist with related clerical documentation, including checking CPT codes and billings where applicable.
• Support maximum schedule utilization through pre-appointment and daily confirmations, contacting patients from recall lists, and rescheduling no-shows and cancellations.
• Conduct contact lens insertion and removal classes, manage contact lens trial inventory, check in lenses, and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and end-of-day checklists.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain the practice’s cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions when requested.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED