Optometric Technician - Village District - Part Time

Warby Parker • Raleigh, NC

23d • Onsite

About The Position

Warby Parker is seeking an Optometric Technician to work with Optometrists and provide a positive experience for eye exam patients in a high-volume retail setting. The technician helps manage patient flow, performs preliminary testing and data collection, supports in-person and video-assisted exams where available, and trains new contact lens wearers in insertion and removal. The role also supports appointment booking and follow-up, accurate recordkeeping, preparation of reports, and compliance with privacy policies and company procedures. The technician maintains an organized, clean, and properly equipped exam room and may support the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective team collaboration and communication with doctors, the store team, and patients.
• Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Ability to think creatively when needed.
• Precision, comfort with technology, and ability to quickly learn and use new medical applications.

Nice To Haves

• At least one year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to describe the features and benefits of different offerings.
• Working knowledge of G Suite.
• Previous experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patient and build rapport with eye exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Train new contact lens wearers in insertion and removal, and train additional team members to provide this training as directed by the Store Leader.
• Support patients and the store team through appointment confirmation, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process.
• Help the doctor maintain accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up to date, clean equipment, and perform ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Part-time employees: Employee Assistance Program (EAP), Employee Stock Purchase Plan, free eyewear, and paid sick leave.
• The posting also lists full-time employee benefits: health, vision, and dental insurance; life and AD&D insurance; paid sick leave; paid holidays; vacation days; retirement savings plan (401(k)); parental leave; short-term disability; Employee Stock Purchase Plan; Employee Assistance Program (EAP); bereavement support; optical education reimbursement; and free eyewear.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed