Optometric Assistant Part Time

Visionworks•Camp Hill, PA

5d•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps provide a positive patient experience by preparing patients for onsite and remote examinations, completing preliminary diagnostic testing, and explaining the process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. The position includes patient registration and medical-history documentation, assisting with examinations, supporting remote eye exams, coordinating patient transitions to retail associates, scheduling and managing appointments, and addressing clinical questions. It also includes contact lens instruction and ordering, maintaining clinical equipment and supplies, completing required training and certifications, and complying with HIPAA and company security requirements. The role requires working changing schedules and traveling between store locations as business needs require.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Medical office or business professionalism.
Ability to work changing schedules and travel between stores.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to reach above shoulder continuously.
Ability to sit, stand, handle objects with hands and fingers, and talk or hear for most of the work time.
Ability to frequently lift and/or move up to 20 pounds.
Ability to communicate clearly, interact and collaborate with patients and team members, and provide customer service.
Ability to stay organized and detail-oriented, work under stress and interruptions, meet deadlines, and multitask.
Ability to read, analyze, and interpret insurance forms; follow procedures and instructions; read English; and efficiently and accurately enter data into electronic software platforms.
Ability to comply with HIPAA and company privacy and security requirements.

Nice To Haves

Optical or healthcare background.

Responsibilities

Register patients and collect and enter pertinent information, including medical history and ocular health data, into the EMR.
Assist the onsite doctor with patient care and eye examinations.
Explain and administer preliminary tests and accurately document results in the EMR.
For remote appointments, assist patients with pre-testing and specialty testing, initiate video conferences with remote technicians and doctors, support additional testing, and document results.
Transition patients to retail associates after examinations and communicate the doctor’s recommendations.
Understand MVC plans and explain plan benefits to patients.
Preauthorize insurance according to standard operating procedures.
Work with retail associates to schedule appointments and manage exam books, including contacting patients who miss or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer patients’ clinical questions in person and by telephone.
Triage ocular emergencies and schedule annual eye exams.
Maintain complete and accurate patient records according to company standards.
Instruct patients on contact lens insertion, removal, cleaning, care, and handling.
Place diagnostic contact lens orders, maintain stock, notify patients when lenses are available, and pull requested contact lens trials.
Maintain doctor equipment and clinical supplies and ensure equipment is covered nightly.
Participate in specialized training and complete required clinical certifications.
Work flexible and changing schedules, including travel to other locations, to meet business demands.
Follow HIPAA privacy requirements and company data-security guidelines.