Optometric Assistant Part Time

Visionworks•Levittown, NY

4d•$18 - $27•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps provide a positive patient experience by preparing patients for onsite and remote examinations, completing preliminary diagnostic testing, and explaining the process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. This position performs patient registration and records medical history and ocular health information in the electronic medical record (EMR). It supports onsite and remote eye examinations, coordinates video conferencing and additional testing for remote exams, and transitions patients to retail associates after exams while communicating the doctor’s recommendations. The role also supports insurance preauthorization, appointment scheduling, patient flow, contact lens care and ordering, clinical equipment and supply upkeep, and patient inquiries and triage. The position is part-time and based inside a store location. It may require flexible schedules and travel between store locations to meet business needs. Training is provided, and associates must comply with HIPAA and company privacy and security requirements.

Requirements

One year of related experience.
Medical office or business professionalism.
High school diploma, GED, or equivalent related job experience.
Excellent customer service and clear, effective communication with patients and associates.
Ability to initiate interaction, coordinate, and collaborate with patients and team members.
Attention to detail and strong organization skills.
Ability to work under stress with interruptions and deadlines, multitask, and solve problems.
Empathy in all interactions; energetic, self-motivated, and a team player.
Ability to read, analyze, and interpret insurance forms; follow procedures and instructions; and read English.
Ability to operate electronic software platforms and enter data efficiently and accurately.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to meet the stated physical demands, including frequently lifting or moving up to 20 pounds and reaching above shoulder level continuously.
Ability to work changing schedules and travel between stores.

Nice To Haves

Optical or healthcare background.

Responsibilities

Register patients and gather and submit pertinent patient information, including medical history and ocular health data, in the EMR.
Assist the onsite doctor with patient care and eye examinations; explain preliminary testing, administer tests, and accurately document results in the EMR.
Support patients through remote eye examinations, including pre-testing and specialty testing, initiating video conferences with remote technicians and doctors, assisting with additional testing, and documenting results.
After an examination, transition the patient to a retail associate and communicate the doctor’s recommendations.
Understand MVC plans and explain plan benefits to patients.
Preauthorize insurance according to standard operating procedures.
Work with retail associates to schedule appointments and manage exam books according to company guidelines, including contacting patients who miss or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer patients’ clinical questions in person and by telephone, triage ocular emergencies, and schedule annual eye exams.
Maintain complete and accurate patient records according to company standards.
Instruct patients in contact lens insertion, removal, cleaning, care, and handling.
Place diagnostic contact lens orders for patients and stock, notify patients when lenses are available, maintain working knowledge of contact lens brands and parameters, and pull trials when requested by the doctor.
Maintain doctor equipment and clinical supplies, keep the patient environment clean and healthy, and ensure equipment is covered nightly.
Participate in specialized training and complete required clinical certifications.
Work flexible schedules and travel to other locations as needed to meet changing business demands.
Comply with HIPAA requirements and company privacy and security guidelines.