Optometric Assistant Part Time

Visionworks • Dillsburg, PA

6d • $16 - $23 • Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps ensure a positive patient experience by preparing patients for onsite and/or remote examinations, completing preliminary diagnostic tests, and explaining each step of the process. The role serves as a liaison between patients and Optometrists and supports the initial steps of the patient journey.

The position provides patient registration and clinical support, administers and records preliminary and specialty testing, assists with remote examinations, and communicates examination recommendations to retail associates. It also involves insurance preauthorization, appointment scheduling, patient records, contact lens instruction and ordering, and maintaining clinical equipment and supplies. Training is provided, and required clinical certifications must be completed.

This is a part-time role based inside a store location. Schedules may change to meet business needs, including travel between stores. The position requires use of computers, tablets, and pre-testing instruments, along with frequent physical activity including standing, sitting, reaching, and handling materials. Associates must comply with HIPAA and company privacy and security requirements.

Requirements

• One year of related experience.
• High school diploma, GED, or equivalent related job experience.
• Medical office or business professionalism.
• Excellent customer service and communication skills; ability to interact, coordinate, and collaborate with patients and team members.
• Strong attention to detail and organizational skills.
• Ability to work under stress, interruptions, and deadlines; multitask and solve problems effectively.
• Empathy, self-motivation, and ability to work as a team player.
• Ability to read, analyze, and interpret insurance forms and follow procedures and instructions.
• Ability to read English and efficiently and accurately use electronic software platforms.
• Ability to work changing schedules and travel between stores to meet business demands.
• Ability to use computers, electronic tablets, and pre-testing instruments effectively.
• Ability to reach above shoulder continuously; sit, stand, use hands and fingers, and talk or hear for much of the workday; occasionally walk and reach with hands and arms; and frequently lift or move up to 20 pounds.
• Ability to meet the physical demands of the role, including frequent standing, sitting, reaching, handling or feeling objects, and close vision.

Nice To Haves

• Optical or healthcare background preferred.

Responsibilities

• Register patients and gather and enter pertinent medical history and ocular health information into the EMR.
• Assist the onsite doctor with patient care and eye examinations; explain and administer preliminary tests and accurately document results in the EMR.
• Support patients through remote eye examinations by conducting pre-testing and specialty testing, initiating video conferences with remote technicians and doctors, assisting with additional testing, and recording results.
• Transition patients to a retail associate after an examination and communicate the doctor's recommendations.
• Explain MVC plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• Work with retail associates to schedule appointments and manage examination books according to company guidelines, including contacting patients who miss or cancel appointments.
• Maintain patient flow to support doctor effectiveness.
• Answer clinical questions in person and by telephone, triage ocular emergencies, and schedule annual eye examinations.
• Maintain complete and accurate patient records according to company standards.
• Instruct patients in contact lens insertion, removal, cleaning, care, and handling.
• Place diagnostic contact lens orders for patients and stock, notify patients when lenses are available, maintain working knowledge of contact lens brands and parameters, and pull trials when requested by the doctor.
• Maintain doctor equipment and clinical supplies, keep the patient environment clean and healthy, and ensure equipment is covered nightly.
• Participate in specialized training and complete required clinical certifications.
• Work flexible schedules and travel to other locations as business demands require.
• Comply with HIPAA and company privacy and security requirements.
• Complete additional essential responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are provided for the union position. Specific terms are set forth in the company collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED