Optometric Technician

EssilorLuxottica Group • Greenfield, WI

3d

About The Position

The Optometric Technician ensures patients receive high-quality optometric care during eye exams and provides a seamless patient experience by connecting the doctor with other primary care functions. The role supports patient care and exam flow, performs pre-examination and diagnostic tests, maintains patient records, assists with contact lens exams and orders, and provides clinical support to the optometrist. The technician also contributes to a safe, organized, and welcoming practice environment while following company procedures and applicable patient-record standards.

Requirements

• High school graduate or equivalent.
• At least 2 years of experience in optometry, ophthalmology, or a healthcare setting.
• Knowledge of optical and medical terminology.
• Understanding and use of optical equipment and diagnostic testing, including pre-exam testing, pretesting, and visual acuity testing.
• Coaching skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.
• Strong interpersonal skills.
• Ability to assess priorities and address multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Healthcare experience.
• Previous customer service, retail, and/or optical experience.
• Optometric technician certification.

Responsibilities

• Assist with patient care and eye exams, manage patient records, and support patient flow throughout the exam.
• Perform tests to support vision examinations, including visual acuity measurements, depth and color perception tests, and retinal imaging.
• Perform testing to help the optometrist diagnose and treat patients accurately and within an appropriate timeframe.
• Review prescriptions and patient information carefully, identify special needs, and consult with optometrists, opticians, or the practice manager when necessary.
• Identify dissatisfied patients and act quickly to resolve their concerns.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Handle and file patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
• Support contact lens exams and orders, including contact lens care, trial inventory, and patient orders.
• Use appointment-book and scheduling procedures and operate computers effectively.
• Operate the point-of-sale system and accurately enter patient information; create and process sales transactions when required.
• Maintain a safe working environment for team members and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
• Adapt to different examination scenarios and interact in a personable manner with patients and staff.
• Perform pre-examination testing accurately, explain measurements, and answer patients' questions.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Work weekends and evenings in support of business needs, varying by location.
• Meet attendance and daily timekeeping requirements and follow company policies and procedures.
• Maintain the proper dress code.
• Perform other functions as assigned by the practice manager or business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• May be offered a competitive bonus and/or commission plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED