Optometric Technician

AEG Vision • Oak Lawn, IL

2d

About The Position

At AEG, the Optometric Technician works alongside Optometrists to support patient care and education, helping provide an efficient, high-quality experience throughout each visit. The role conducts preliminary evaluations and pre-testing, assists with specialty diagnostic testing, performs post-exam tasks, and manages appointment scheduling. It may also include scribing or performing refractions, depending on practice needs.

The technician interviews patients about medical issues and visit concerns, documents findings and communications in patient records and electronic health records, and maintains records in compliance with HIPAA and applicable company, federal, and state policies. The role may coordinate referrals and follow-up appointments, respond to patient telephone inquiries, support billing and CPT-code checks, and perform contact lens instruction and inventory tasks. Additional responsibilities include end-of-day procedures and maintaining a clean, organized, visually appealing practice.

Requirements

• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Demonstrated ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills for professional collaboration with coworkers and patients.
• Ability to use office equipment.
• Ability to sit, stand, and walk for prolonged periods.
• Ability to lift up to 10 lbs.

Nice To Haves

• Experience evaluating patients for eye exams and dispensing eye-exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before the Optometrist examination, including dilation, topical and diagnostic medications, Optomap, autorefractor testing, and visual acuity.
• Interview patients before their visit with the Optometrist to identify medical issues and reasons for the visit, and relay relevant details to the Optometrist.
• Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals when required, and complete associated paperwork.
• Maintain patient records and files in compliance with company, federal, and state policies, including HIPAA.
• Respond to patient telephone inquiries regarding medication, treatment, or problems, referring inquiries to the Optometrist as necessary.
• Perform diagnostic testing with specialty equipment such as OCT, Visual Field, Pachymetry, and retinal cameras when required.
• Document medical findings and communications between the Optometrist and patient in electronic health records, and assist with medical documentation clerical duties at participating practices.
• Check CPT codes and billings for post-operative care, office visits, and other services.
• Maximize appointment schedule utilization through pre-appointment and daily confirmations, recall-list outreach, and contacting no-show or canceled patients to reschedule.
• Teach contact lens insertion and removal classes and manage contact lens trial inventory; check in and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and the end-of-day checklist.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain practice cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions when asked.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED