Optometric Technician

EssilorLuxottica Group • Magnolia, TX

21d

About The Position

The Optometric Technician at Target Optical creates value for patients by delivering exceptional service and helping ensure they receive high-quality care. The role welcomes guests, determines why they are visiting, and explains store or doctor’s-office procedures, including required paperwork, tests, products, services, and expected time frames. It also provides support to the Optometrist and helps patients understand pre-examination measurements and contact lens care.

The technician handles patient records, scheduling, contact lens orders, shipments, invoices, and point-of-sale transactions as needed. The position also involves maintaining an organized, clean, and attractive store, following safe work practices and applicable safety and regulatory requirements, and promptly addressing guest concerns.

Requirements

• At least one year of strong guest-service skills, internal or external.
• High school graduate, GED, or equivalent experience.
• Strong communication and listening skills with guests and associates.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Strong interpersonal skills, including friendliness, care, and patience.
• Sales skills.
• Knowledge of store merchandise.
• Familiarity with cash registers, computers, and calculators.

Nice To Haves

• Previous experience in guest service, retail, or optical.

Responsibilities

• Greet guests promptly and provide urgent, attentive service.
• Determine the reason for each guest’s visit and explain how to shop at Target Optical or, in the doctor’s office, explain paperwork, tests, products, services, and time frames.
• Review prescriptions and patient information carefully, identify special needs, and consult Opticians, the Doctor, or Retail Management when necessary.
• Treat indecisive or difficult guests and patients with patience and courtesy.
• Work accurately and thoroughly under time pressure and during high guest volume, and act quickly to resolve guest dissatisfaction.
• Use appointment-book and scheduling procedures and operate computers as required.
• Handle and file patient records in an organized and efficient manner.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system accurately and collect proper payment when required.
• Maintain clean, attractive, and organized displays and store areas.
• Inform management of potential safety opportunities and demonstrate safe work practices.
• Comply with safety and regulatory requirements, including appropriate storage and use of supplies and chemicals.
• Perform pre-examination testing accurately and explain measurements to patients, answering their questions.
• Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Competitive bonus and/or commission plan may be offered.
• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED