Optometric Technician

EssilorLuxottica Group•Ashwaubenon, WI

10d

About The Position

The Optometric Technician delivers the LensCrafters Experience and supports high-quality optometric care. The role helps ensure a smooth patient experience during and after eye examinations, connects the doctor and retail functions, and contributes to the store’s key performance indicators. The technician assists the optometrist with examinations, patient preparation and testing; manages patient records, scheduling and data entry; supports contact lens care and inventory; and maintains clinical equipment and exam areas. The role also supports retail operations as capacity and patient demand allow.

Requirements

High school graduate or equivalent.
At least one year of strong internal or external customer service skills.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organization skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Greet patients promptly and present a professional image; answer telephone calls in a friendly and courteous manner.
Assist the optometrist with eye examinations by obtaining medical histories privately, preparing patients and performing tests to support accurate diagnosis and treatment.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor or Retail Management when necessary.
Treat indecisive or difficult patients with patience and courtesy, and address unsatisfied patients promptly and effectively.
Work accurately and thoroughly despite time pressure and patient volume.
Use appointment scheduling procedures and computer systems; organize and file patient records in accordance with HIPAA.
Support exam retention and cultivation through NEE calls, 24-hour confirmation calls and no-show call-backs.
Place contact lens trial orders, check for expired contact lenses and keep the contact lens room orderly and free of clutter.
Use the CIAO system to enter patient data, insurance information, eye care services and fees, and accurately enter prescription information.
Maintain a safe working environment for associates, customers and patients.
Support visual merchandising compliance in exam lanes, the assessment room and the contact lens area.
Adapt to different examination scenarios and interact effectively with patients and staff.
Perform pre-examination testing accurately, explain measurements and answer patient questions.
Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain supplies and contact lens inventory in exam rooms.
Support retail operations as capacity and patient demand allow.