Optometric Technician

EssilorLuxottica Group•Hoover, AL

16d

About The Position

The Optometric Technician delivers the LensCrafters patient experience and supports high-quality optometric care. The role helps ensure smooth execution of the patient experience before, during, and after examinations while connecting the doctor and retail functions. The technician assists the optometrist with examinations, performs pre-examination testing, maintains patient records and contact lens supplies, and provides clinical and customer support. The position is part-time.

Requirements

High school graduate or equivalent.
At least one year of strong customer service skills, internal or external.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organization skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Greet patients promptly and professionally, and answer telephone calls in a friendly and courteous manner.
Assist the optometrist with eye examinations, including privately obtaining medical histories, preparing patients, and performing tests to support diagnosis and treatment.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when needed.
Respond patiently and courteously to indecisive or difficult patients and help resolve unsatisfied-patient situations promptly.
Work accurately and thoroughly despite time pressure and patient volume.
Use appointment-book and scheduling procedures and operate office computer systems.
Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
Support exam retention and cultivation by making NEE calls, 24-hour confirmation calls, and no-show callbacks.
Place contact lens trial orders, check for expired contacts, and keep the contact lens room neat and orderly.
Use the CIAO system to enter patient data, insurance information, eye care services, fees, and prescription information accurately.
Maintain a safe working environment for associates, customers, and patients.
Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
Adapt to different examination scenarios and interact effectively with patients and staff.
Perform pre-examination testing accurately, explain measurements, and answer patient questions.
Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain supplies and contact lens inventory in examination rooms.
Support retail operations as capacity and patient demand allow.