Optometric Technician

EssilorLuxottica Group•Austin, TX

13d

About The Position

The Optometric Technician creates value for patients by delivering the LensCrafters Experience and ensuring patients receive high-quality optometric care. The role supports the store’s performance indicators by carrying out a strong patient experience during and after examinations and connecting the doctor and retail functions. The technician assists the optometrist with examinations, collects patient medical histories, performs pre-examination testing, helps patients understand measurements and contact lens care, and provides clinical support as needed. The role also manages patient records and data, supports appointment retention, maintains examination and contact lens areas and equipment, monitors supplies, and assists retail operations as capacity and patient demand allow.

Requirements

High school graduate or equivalent.
At least one year of strong internal or external customer service skills.
Leadership skills.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in retail and/or optical.
Experience in healthcare.

Responsibilities

Greet patients promptly and present a professional image; answer telephone calls in a friendly and courteous manner.
Assist the optometrist with eye examinations, including privately obtaining medical histories, preparing patients, and performing tests to support accurate diagnosis and treatment.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when needed.
Treat indecisive or difficult patients with patience and courtesy, and act quickly to resolve patient concerns.
Work accurately and thoroughly despite time pressure and patient volume.
Use appointment scheduling procedures and computer systems; maintain and file patient records in accordance with HIPAA.
Support exam retention by making NEE calls, 24-hour confirmation calls, and no-show callbacks.
Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room neat and orderly.
Use the CIAO system to enter patient data, insurance information, eye care services and fees, and prescription information accurately.
Maintain a safe working environment for associates, customers, and patients.
Support visual merchandising compliance in examination lanes, the assessment room, and contact lens area.
Adapt to examination scenarios and interact effectively with patients and staff.
Explain pre-examination measurements and answer patient questions.
Use clinical and product knowledge to coach patients on contact lens care and handling.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Monitor and maintain supplies and contact lens inventory in examination rooms.
Support retail operations as capacity and patient demand allow.