Optometric Technician

AEG Vision • Indianapolis, IN

4d

About The Position

At AEG, the Optometric Technician works alongside Optometrists to support patient care and education and help provide an efficient, high-quality patient experience. The role conducts pre-testing procedures, assists with specialty diagnostic testing, performs post-exam tasks, and manages the doctor’s appointment schedule.

The technician performs preliminary patient evaluations, interviews patients about medical issues and reasons for their visit, maintains HIPAA-compliant records, responds to patient calls about medication and treatment, and may schedule referrals and follow-up appointments. The role may also document findings in electronic health records, assist with medical documentation and billing tasks, conduct contact lens instruction and inventory management, and complete end-of-day procedures. Additional duties include keeping practice areas and displays clean and organized, and potentially serving as a scribe or performing refractions.

AEG describes its workplace as collaborative and supportive, with an emphasis on leadership development, internal growth, continuous learning, and community impact.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills for professional collaboration with coworkers and patients.

Nice To Haves

• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before examinations, including dilation, topical and diagnostic medications, Optomap, autorefractor testing, and visual acuity checks.
• Interview patients before their Optometrist visit to identify medical issues and reasons for the visit and communicate relevant details to the Optometrist.
• Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals when required, and complete related paperwork.
• Record and maintain patient records in compliance with company, federal, and state policies, including HIPAA.
• Respond to patient telephone inquiries regarding medication and treatment, referring questions to the Optometrist as necessary.
• Perform diagnostic testing with specialty equipment such as OCT, Visual Field, Pachymetry, and retinal cameras when required.
• Document medical findings and communications between the Optometrist and patient in electronic health records and assist with medical documentation, including checking CPT codes and billing for post-operative and office visits at participating practices.
• Support maximum appointment schedule utilization by confirming appointments, contacting patients from recall listings, and rescheduling patients who miss or cancel appointments.
• Conduct contact lens insertion and removal classes, manage contact lens trial inventory, check in lenses, and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and end-of-day checklists.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas.
• Serve as a scribe for the Optometrist or perform refractions when asked.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED