Optometric Technician

AEG Vision • Warsaw, IN

3d

About The Position

At AEG, the Optometric Technician works alongside Optometrists to support patient care and education, helping provide an efficient, high-quality patient experience. The role conducts pre-testing procedures, assists with specialty diagnostic testing, performs post-exam tasks, and manages the doctor’s appointment schedule.

The technician performs preliminary patient evaluations, interviews patients about medical issues and reasons for their visit, maintains records in compliance with HIPAA and other applicable policies, responds to patient inquiries, and may coordinate referrals and follow-up appointments. The position also involves documenting findings in electronic health records, supporting medical documentation and billing tasks where applicable, managing appointment confirmations and recalls, assisting with contact lens services and inventory, and completing end-of-day responsibilities.

Additional duties may include acting as a scribe or performing refractions. The technician helps maintain the cleanliness and visual appeal of the practice and performs other duties as requested. AEG describes its workplace as focused on leadership development, internal growth, collaboration, authenticity, continuous learning, and team support.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terminology associated with eye treatment.
• Experience maintaining patient records and files in accordance with HIPAA regulations.
• High school diploma or GED.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• PC skills, including Microsoft Office, Windows, and word processing.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills for professional collaboration with coworkers and patients.

Nice To Haves

• Industry certification such as CPO, CPOA, or CPOT.

Responsibilities

• Perform preliminary patient evaluations before the Optometrist’s examination, including dilation, topicals, diagnostic medications, Optomap, autorefractor testing, and visual acuity.
• Interview patients before their visit with the Optometrist to identify medical issues and reasons for the visit, and provide relevant details to the Optometrist.
• Schedule ophthalmology referrals, diagnostic follow-up visits, and other specialty referrals as required, and complete related paperwork.
• Maintain patient records and files in compliance with company, federal, and state policies, including HIPAA.
• Respond to patient telephone inquiries regarding medication and treatment, referring issues to the Optometrist when necessary.
• Perform specialty diagnostic testing as required, including OCT, visual field, pachymetry, and retinal camera testing.
• Document medical findings and communications between the Optometrist and patient in electronic health records, and assist with medical documentation and billing-related clerical duties where applicable.
• Support appointment schedule utilization through appointment confirmations, contacting patients on recall lists, and rescheduling no-shows and cancellations.
• Teach contact lens insertion and removal classes, manage contact lens trial inventory, check in patients, and take contact lens orders in person or by phone.
• Complete end-of-day responsibilities, including opti-schedule wrap-up and end-of-day checklists.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain the practice’s cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions when asked.
• Perform other duties within the practice as requested.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED