Optometric Technician
About The Position
The Optometric Technician delivers the LensCrafters patient experience and supports high-quality optometric care. The role helps meet store performance indicators by ensuring a smooth patient experience before, during, and after examinations, and by connecting the optometrist’s clinical work with retail operations. The technician assists the optometrist with eye examinations, including collecting medical histories, preparing patients, and performing pre-examination tests. The role also supports appointment scheduling, patient records, contact lens services, equipment maintenance, inventory, and patient follow-up. Employees are expected to provide courteous, accurate service in a fast-paced environment and support retail operations as capacity and patient demand allow.
Requirements
- High school graduate or equivalent.
- At least one year of strong internal or external customer-service skills.
- Leadership skills.
- Strong communication and listening skills.
- Problem-solving ability.
- Organization skills.
- Strong interpersonal skills.
- Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
- Ability to work autonomously.
- Knowledge of an office environment.
- Strong basic math skills.
Nice To Haves
- Experience in retail and/or optical.
- Experience in healthcare.
Responsibilities
- Greet patients promptly and maintain a professional image; answer telephone calls in a friendly and courteous manner.
- Assist the optometrist with examinations by obtaining medical histories, preparing patients, and performing tests to support accurate diagnosis and treatment.
- Explain measurements and answer patient questions during pre-examination testing.
- Review prescriptions and patient information carefully, identify special needs, and consult with the optician, managing doctor, or retail management when necessary.
- Provide patient service with patience and courtesy, including resolving situations involving dissatisfied patients.
- Work accurately and thoroughly despite time pressure and patient volume.
- Use appointment-book and scheduling procedures and operate relevant computer systems.
- Handle and file patient records in an organized manner in accordance with HIPAA.
- Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show callbacks.
- Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room neat and orderly.
- Use the CIAO system to enter customer and patient data, insurance information, eye-care services and fees, and prescription information accurately.
- Maintain a safe working environment for associates, customers, and patients.
- Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
- Adapt to different examination scenarios and interact effectively with patients and staff.
- Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
- Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
- Monitor and maintain supplies and contact lens inventory in exam rooms.
- Support retail operations as capacity and patient demand allow.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
