Optometric Technician

EssilorLuxottica Group • Champaign, IL

14d • $18 - $26

About The Position

The Optometric Technician at Target Optical creates value for patients by delivering exceptional service and helping ensure they receive high-quality care. The role supports patients in the store and the doctor’s office, explains visit procedures and timelines, performs pre-examination testing, and provides clinical support to the Optometrist. The technician also assists with contact lens orders and education, patient records, scheduling, payments, shipments, and maintaining a clean, safe, and organized store environment.

Requirements

• At least one year of strong guest-service skills, internal or external.
• High school graduate/GED or equivalent experience.
• Strong communication and listening skills with guests and associates.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Strong interpersonal skills, including friendliness, caring, and patience.
• Sales skills.
• Knowledge of store merchandise.
• Familiarity with cash registers, computers, and calculators.

Nice To Haves

• Previous experience in guest service, retail, or optical.

Responsibilities

• Greet guests promptly and respond urgently to their service needs.
• Determine the reason for each guest’s visit and explain how to shop at Target Optical or, in the doctor’s office, explain required paperwork, tests, products, services, and expected time frames.
• Review prescriptions and patient information carefully, identify special needs, and consult Opticians, the Doctor, or Retail Management when necessary.
• Treat indecisive or difficult guests and patients with patience and courtesy.
• Work accurately and thoroughly under time pressure and high guest volume; identify dissatisfied guests and act quickly to resolve concerns.
• Use appointment-book and scheduling procedures and operate relevant computer systems.
• Handle and file patient records in an organized and efficient manner.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system and collect the proper payment when required.
• Maintain clean, attractive, and organized store displays and appearance.
• Inform management of potential safety opportunities and demonstrate safe work practices.
• Comply with safety and regulatory requirements, including appropriate storage and use of supplies and chemicals.
• Perform pre-examination testing accurately and explain measurements while answering patient questions.
• Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may also be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED