Optometric Technician I - Blount County Eye Center

Keplr Vision • Maryville, TN

5d

About The Position

The Optometric Technician I ensures patients receive high-quality care and assists the Optometrist with patient care while supporting a positive patient experience. Under the guidance of the Optometrist or location manager, the technician performs clinical and administrative duties, coordinates patient flow, and supports the team in meeting individual and team goals. This position reports to the Practice Manager or their designee. It is a full-time, non-exempt position in the Clinic department.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong multitasking and time-management skills.
• Strong organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to do basic math.
• Team player with good interpersonal and listening skills.
• Passion for self-improvement and continuing education.
• Flexibility to accommodate schedule changes on short notice to fulfill business needs.
• Excellent customer service skills and professional personal presentation.

Nice To Haves

• At least 1 year of experience is identified as ideal.
• Previous experience as an Optometric Technician is preferred but not required.
• Previous experience with electronic medical records is preferred but not required.

Responsibilities

• Pre-screen patients before they see the Optometrist, including administering diagnostic tests.
• Gather patients’ medical histories.
• Communicate with doctors, staff, and patients.
• Answer phone calls, greet patients, and schedule appointments.
• Educate patients about insurance coverage and vision benefits.
• Train patients on proper contact lens use and care.
• Obtain insurance authorizations and verify benefits.
• Accurately post charges for exam fees, co-pays, and products sold.
• Assist other team members as needed to reach individual and team goals.
• Accurately and thoroughly document optometry exams and procedures as performed by the doctor, including appropriate diagnoses, symptoms, follow-up instructions, and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, communicating delays appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED