Optometric Assistant

Visionworks•Franklin, MA

1d•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps provide a positive patient experience by preparing patients for onsite and remote examinations, performing preliminary diagnostic tests, and explaining the examination process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. Training is provided, and associates may complete required clinical certifications. The position supports onsite and remote eye examinations, patient registration and records, insurance preauthorization, appointment scheduling, patient flow, contact lens services, and maintenance of clinical equipment and supplies. It requires compliance with HIPAA and the company’s privacy and security policies. The role may involve working changing schedules and traveling between store locations to meet business demands.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Professionalism in a medical office or business setting.
Excellent customer service and clear, effective communication with patients and associates.
Ability to initiate interaction, coordination, and collaboration with patients and team members.
Strong attention to detail and organizational skills.
Ability to work under stress, interruptions, and deadlines; multitask; and solve problems.
Energetic, self-motivated, and collaborative approach; demonstrate empathy in interactions.
Ability to read, analyze, and interpret insurance forms; follow procedures and instructions; and read English.
Ability to operate electronic software platforms and enter data accurately and efficiently.
Ability to work changing schedules and travel between store locations as business demands require.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to reach above shoulder continuously.
Ability to sit, stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for much of the work time; occasionally walk and reach with hands and arms; and frequently lift or move up to 20 pounds.

Nice To Haves

Optical or healthcare background preferred.

Responsibilities

Complete patient registration and collect and enter medical history and ocular health information into the electronic medical record (EMR).
Assist the onsite doctor with patient care and eye examinations.
Explain and administer preliminary tests and accurately document results in the EMR.
Guide patients through remote eye examinations, including pre-testing and specialty testing; initiate video conferencing with remote technicians and doctors; and assist with additional testing as needed.
Transition patients to retail associates after examinations and communicate the doctor’s recommendations.
Explain MVC plan benefits to patients and preauthorize insurance according to standard operating procedures.
Schedule appointments and manage exam books with retail associates, including contacting patients who do not attend or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer patients’ clinical questions in person and by telephone; triage ocular emergencies; and schedule annual eye examinations.
Maintain complete and accurate patient records according to company standards.
Instruct patients on contact lens insertion, removal, cleaning, care, and handling.
Place diagnostic contact lens orders, maintain stock, notify patients when lenses are available, and pull requested contact lens trials accurately.
Maintain doctor equipment and clinical supplies, keep equipment covered nightly, and help ensure a clean and healthy patient environment.
Participate in specialized training and complete required clinical certifications.
Work changing schedules and travel to other locations as business demands require.
Comply with HIPAA requirements and company privacy and security guidelines.
Complete additional essential responsibilities as assigned in response to changing business needs.