Optometric Assistant Part Time

Visionworks•Huntington Station, NY

9h•$18 - $27•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps provide a positive patient experience by preparing patients for onsite and remote examinations, conducting preliminary diagnostic tests, and explaining the examination process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. The position involves patient registration, collecting medical and ocular health information, supporting doctors during examinations, and assisting patients through remote eye exams. It also includes coordinating patient flow and appointments, addressing clinical questions, maintaining accurate records, supporting contact lens care and orders, and keeping clinical equipment and supplies clean and ready for use. Training is provided, and associates must complete required clinical certifications. This is a part-time position based inside a store location. Work schedules may change to meet business needs and may require travel between stores. Associates must follow HIPAA and company privacy and security requirements when handling protected health information and other confidential data.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Medical office or business professionalism.
Excellent customer service and clear communication skills.
Ability to coordinate and collaborate promptly with patients and team members.
Detail-oriented and well organized; able to follow procedures and instructions.
Ability to work under stress, interruptions, and deadlines; multitask and solve problems effectively.
Empathetic, energetic, self-motivated, and able to work as part of a team.
Ability to read, analyze, and interpret insurance forms and read English.
Ability to operate electronic software platforms and enter data efficiently and accurately.
Ability to work changing schedules and travel between stores as business demands require.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to reach above shoulder continuously; sit, stand, use hands and fingers, and talk or hear for much of the workday; occasionally walk and reach with hands and arms; and frequently lift or move up to 20 pounds.
Ability to perform tasks involving standing, walking, sitting, handling or feeling objects, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling, and close vision, as described in the posting.

Nice To Haves

Optical or healthcare background preferred.

Responsibilities

Register patients and collect and enter medical history and ocular health information into the electronic medical record (EMR).
Assist the onsite doctor with patient care and eye examinations; explain and administer preliminary tests and accurately document results in the EMR.
Support patients with remote eye exams by conducting pre-testing and specialty testing, initiating video conferences with remote technicians and doctors, assisting with additional testing, and documenting results in the EMR.
After examinations, communicate the doctor’s recommendations to a retail associate and transition the patient to that associate.
Understand MVC plans and explain plan benefits to patients.
Preauthorize insurance according to standard operating procedures.
Work with retail associates to schedule appointments and manage exam books according to company guidelines, including contacting patients who miss or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer patients’ clinical questions in person and by telephone, triage ocular emergencies, and schedule annual eye exams.
Maintain complete and accurate patient records according to company standards.
Instruct patients in contact lens insertion, removal, cleaning, care, and handling.
Place diagnostic contact lens orders for patients and stock, notify patients when lenses are available, maintain working knowledge of contact lens brands and parameters, and pull requested trial lenses accurately.
Maintain doctor equipment and clinical supplies, keep the patient environment clean and healthy, and ensure equipment is covered nightly.
Participate in specialized training and complete required clinical certifications.
Work flexible schedules to meet changing business demands, including travel to other locations.
Comply with HIPAA requirements and company privacy and security guidelines for protected health information and other confidential data.