Optimization Manager

Adyen•San Francisco, CA

15h•$145,000 - $190,000•Onsite

About The Position

We are looking for an experienced Optimization Manager to join our Performance Optimization team. The role of an Optimization Manager (OM) is ideal for those who excel at managing the full funnel payments to create business impact, uncover growth opportunities, and optimize payments & fraud rate at scale. As an OM, you will be a key contributor in delivering our optimisation strategies and value add to our customers. You will partner with Commercial, Professional Services, and Product teams to develop data-driven insights, self-service analytics, and scalable automation solutions. You will also engage directly with key customers to enhance payment performance across risk, authentication, tokenization and authorization rates, driving higher approval rates, lower fraud, and cost efficiencies through optimization. Additionally, you will help upsell Adyen’s optimization products (e.g., Protect, Uplift) by acting as a bridge between customers , commercial and product teams, translating actionable data insights into value propositions that highlight Adyen’s capabilities. The ideal candidate has a strong background in payments optimisation strategies and cross-functional collaboration with the ability to translate complex findings into actionable recommendations.

Requirements

5+ years of experience in Risk, Payment Performance , Data or a similar role within the payments industry.
Strong stakeholder management skills, engaging with customers and cross-functional teams to define needs and drive impact.
Ownership and entrepreneurial mindset, with the ability to prioritize and drive execution independently.
Excellent verbal and written communication skills, able to present insights and synthesize complex topics clearly.
Comfortable working in a fast-paced, cross-functional environment with global teams and international customers .
Ability to effectively communicate the importance of risk management in payments optimization.
High level of self-motivation and always looking for ways to improve and make our processes more efficient
Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets.

Nice To Haves

Experience creating impactful dashboards using BI tools (such as Looker or Tableau) is a plus

Responsibilities

Partner with commercial teams: Showcase Adyen’s value proposition and drive adoption within commercial environments and merchant facing communications.
Leverage data-driven insights: in collaboration with Data Analysts to inform merchant conversations.
Lead discussions: Hold expertise on leading discussions at a high level with existing and prospective customers, equipping commercial teams with tools and training to enhance their merchant engagements.
Act as a payment optimization expert: Able to offer both internal guidance and direct merchant-facing support.
Deploy sophisticated optimization playbooks: Analyse across Adyen’s customer portfolio using existing tools.
Upselling Adyen’s Products: Identify opportunities to introduce and drive adoption of Adyen solutions (such as Protect and Uplift) by bridging the gap between customers and product teams, ensuring that key customers maximize their performance potential.
Drive insights-led optimisation strategies: Leverage data-driven insights and advanced analytical tools to identify opportunities for performance improvement and risk mitigation across our merchant portfolio.
Deliver scalable analytical solutions: Build and maintain analytical frameworks, dashboards, or tools that can be used across teams. Confidently manage and interpret large data sets to generate actionable insights that deliver value to both internal stakeholders and merchants.
Lead with autonomy and global perspective: Operate independently with a strategic, global view — providing consultative guidance to high-value customers and collaborating closely with cross-functional teams.
Develop subject matter expertise: Grow into a specialist role within a core area of payment optimisation (e.g. risk reduction, conversion uplift, cost efficiency), becoming a go-to expert for both internal teams and external clients.