Optimization Manager

Adyen•Chicago, IL

1d•Hybrid

About The Position

Adyen is seeking an experienced Optimization Manager to join its Performance Optimization Team in Chicago. The role focuses on managing the full payments funnel, identifying growth opportunities, and optimizing payment performance and fraud outcomes at scale. The Optimization Manager contributes to customer optimization strategies and partners with Commercial, Professional Services, Product, and Data teams to develop data-driven insights, self-service analytics, and scalable automation solutions. The role engages directly with key customers to improve performance across risk, authentication, tokenization, and authorization, with the goal of increasing approval rates, reducing fraud, and improving cost efficiency. It also supports adoption of Adyen optimization products, including Protect and Uplift, by translating data insights into customer value propositions and connecting customers, commercial teams, and product teams. The position is based in Adyen’s Chicago office. Adyen is an office-first company and expects employees to work in the office at least three days per week on average. Remote-only work is not offered. Applicants must be authorized to work in the United States without requiring new visa sponsorship; visa transfers may be supported, but H-1B CAP sponsorship is not available.

Requirements

At least 3 years of experience in Risk, Payment Performance, Data, or a similar role within the payments industry.
Strong stakeholder management skills, including engaging customers and cross-functional teams to define needs and drive impact.
Ownership and entrepreneurial mindset, with the ability to prioritize and execute independently.
Excellent verbal and written communication skills, including presenting insights and clearly synthesizing complex topics.
Comfort working in a fast-paced, cross-functional environment with global teams and international customers.
Ability to communicate the importance of risk management in payments optimization.
High self-motivation and a commitment to improving and making processes more efficient.
Strong data analysis and correlation skills, including the ability to work with complex and unfamiliar data sets.
Must be authorized to work in the United States without the need for new visa sponsorship; the company may support visa transfers but does not sponsor H-1B CAP applications.

Nice To Haves

Experience creating impactful dashboards using BI tools such as Looker or Tableau.

Responsibilities

Partner with Commercial teams to showcase Adyen’s value proposition and drive adoption in commercial settings and merchant-facing communications.
Collaborate with Data Analysts to use data-driven insights in merchant conversations.
Lead high-level discussions with existing and prospective customers, and equip Commercial teams with tools and training for merchant engagement.
Provide internal guidance and direct merchant-facing support as a payment optimization expert.
Analyze Adyen’s customer portfolio using existing tools and deploy sophisticated optimization playbooks.
Identify opportunities to introduce and drive adoption of Adyen solutions such as Protect and Uplift, connecting customers with Product teams so customers can maximize performance.
Host training sessions, workshops, and drop-in Q&A sessions on optimization and risk for internal and external audiences.
Assist with tasks that support the smooth operation of the Optimization team.
Build positive relationships with key regional customers and serve as a trusted point of contact.