Call Center Representative
Seeking Health•Bellingham, WA
•$23 - $25•Onsite
About The Position
Responsible for acting as a liaison between customers and company. Assist with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Requirements
- High school diploma or equivalent required.
- 3+ years of experience in a call center or related field required.
- Proficient in Microsoft Office and other related software.
- Ability to multi-task, solve problems, manage time, and prioritize tasks.
- Require an elevated level of communication skills (verbal and written).
- Demonstrate an elevated level of organizational skills and attention to detail.
- Maintain professionalism during stressful situations.
- Ability to work independently and as part of a team.
- Ability to investigate and research to find the most accurate answers to customers’ inquiries.
Nice To Haves
- Vitamin and supplement knowledge are highly preferred.
Responsibilities
- Adhere to Seeking Health’s Core Values.
- Respond to phone calls, text messages, voicemail, Live chats, and emails.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Resolve all PayPal disputes.
- Process all incoming returns and refund for customer service.
- Respond to all negative reviews 3 stars or less.
- Respond to negative customer feedback in NPS.
- Respond to customers on social media.
- Adhere to other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
