Optician

EssilorLuxottica Group•Waukesha, WI

About The Position

The Optician provides exceptional patient experiences by helping patients select eyewear, taking accurate measurements, placing prescriptions in lenses, ordering and fitting eyewear, and meeting patients’ vision needs. The role supports establishing the practice as a premier destination for vision care in the community. The Optician serves as an optical resource and leader for peers, collaborates daily with doctors and practice staff, and works to resolve patient issues while exceeding expectations. The position also includes point-of-sale and patient-information entry, meeting delivery commitments, maintaining an organized dispensary, protecting company assets, following safety practices and company policies, and supporting business needs through evening and weekend work as needed.

Requirements

High school graduate or equivalent.
Active state optical licensure, which must be maintained.
Strong customer service skills, including communication, listening, and team-building.
Strong basic math skills.
Sales skills.
Willingness to embrace new technology and change.

Nice To Haves

Familiarity with technology such as point-of-sale systems, patient record systems, and other software applications.

Responsibilities

Custom-fit glasses and precisely place prescriptions in lenses.
Take and record measurements; adjust or fit eyewear accurately and ensure finished eyewear meets standards and patient requirements.
Explore patients’ needs and priorities by asking open-ended questions.
Provide optical guidance to peers and assist with complex product needs and prescriptions.
Anticipate and investigate patient issues, develop lasting solutions, resolve concerns promptly, and partner with management when necessary.
Manage competing priorities and multitask effectively.
Operate the point-of-sale system and enter patient information accurately.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Take ownership of individual and team goals and pursue exceptional results.
Present, celebrate, and educate at the time of dispense.
Keep the dispensary clean, attractive, and organized, and protect company assets.
Collaborate daily with doctors and practice staff to support patient care.
Inform management of safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those regarding discounting, promotions, and inventory management.
Work evenings and weekends as business needs require, depending on location.
Meet attendance and daily timekeeping requirements and maintain the proper dress code.
Foster positive working relationships with the practice and promptly communicate concerns to the Manager.
Perform other duties as assigned by the Manager or required by business needs.