Optician

AEG Vision • O'Fallon, MO

1d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care, helping patients choose eyewear and accessories that match their prescriptions, lifestyles, and personal styles. The role combines technical expertise and customer service to ensure proper frame fit, accurate measurements, correct lens dispensing, and patient satisfaction.

The Optician works with patients to understand their visual needs, explain recommended products and services, and select appropriate frames, lenses, treatments, and specialty products. The role also involves interpreting prescriptions, managing and following up on orders, entering prescription information and documentation into the EHR and ALE system, dispensing and adjusting eyewear, and addressing questions about insurance, warranties, products, services, and pricing. The Optician collaborates with technicians and managers and helps maintain an organized, clean, and visually appealing practice.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification.
• At least one year of experience working as an Optician.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, and identify visual needs.
• Recommend and assist patients in selecting frames, lenses, lens treatments, and specialty products based on patient needs and facial measurements.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient's chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort using appropriate tools.
• Communicate with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain the practice's cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED