Optician

AEG Vision • Ballwin, MO

1d

About The Position

At AEG, the Optician supports the company’s patient-care mission by providing eyewear solutions and exceptional service. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal preferences. It combines technical knowledge of prescriptions, frames, lenses, and fitting with attentive customer service to promote patient satisfaction and trust.

The Optician receives patient handoffs from technicians or doctors, establishes rapport, identifies visual needs, and recommends appropriate frames, lenses, treatments, and specialty products. The role also handles order follow-up and patient communication, insurance and product questions, prescription and order documentation, eyewear dispensing and adjustments, and maintaining clean, organized displays and work areas.

Requirements

• High school diploma or GED.
• Strongly preferred: at least one year of experience working as an Optician.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Provide an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and treatments, including tints and coatings, based on patient needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit as necessary, and asking patients for feedback.
• Adjust and repair eyewear using appropriate tools to ensure visual acuity, fit, and patient comfort.
• Communicate with technicians and managers about patient information and order status.
• Inspect finished eyewear for flaws, and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED