Optical Technician
About The Position
The Optical Technician supports high-quality vision care by operating and maintaining diagnostic equipment used in Digital Optometrics Virtual Eye Exams. The role supports patient flow through pre-testing, assists with virtual visits, prints prescriptions, helps with contact lens fittings, and accurately enters and bills codes related to provider visits. The technician serves as a liaison among patients, providers, and the billing team to promote an efficient and positive patient experience. The position also includes maintaining the optical testing area and supplies, assisting with optical services and administrative duties, and participating in staff meetings, training, and quality improvement initiatives. Work is performed primarily in a clinical optical environment.
Requirements
- High school diploma or equivalent.
- Strong technical skills for operating diagnostic equipment and virtual exam technology.
- Excellent attention to detail and accurate data entry and billing skills.
- Strong communication and customer service skills with a patient-centered approach.
- Ability to multitask effectively in a fast-paced environment.
- Proficiency with electronic health records and Microsoft Office.
- CPR certification or willingness to obtain it within 90 days of hire.
- Ability to stand or sit for extended periods.
- Frequent use of hands and fingers to operate instruments and equipment.
- Ability to lift up to 25 pounds occasionally.
Nice To Haves
- Post-secondary coursework in optometry or medical assisting.
- Prior experience as an optical technician, ophthalmic assistant, or medical assistant in a vision care setting.
- Knowledge of optometric testing procedures and medical billing practices.
- Experience with Epic electronic health records.
- COA, COT, or CPO certification.
Responsibilities
- Welcome and prepare patients for virtual eye exams in a friendly and professional manner.
- Operate, maintain, and ensure proper calibration and function of pre-testing and diagnostic equipment, including autorefractors, tonometers, visual field analyzers, retinal cameras, and OCT equipment.
- Perform and document required tests as directed by the optometrist.
- Connect patients to the Digital Optometrics virtual provider platform and support communication throughout the exam.
- Assist providers during virtual exams by following instructions for equipment operation and patient positioning.
- Print and provide finalized eyeglass or contact lens prescriptions.
- Explain exam procedures and answer basic patient questions about testing and next steps.
- Enter billing codes for provider services accurately and promptly, and submit charges to support compliant revenue capture.
- Coordinate with the billing department to resolve billing discrepancies or denials.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Assist patients with contact lens insertion, removal, and trial fittings, and provide basic education about contact lens care, wear schedules, and follow-up requirements.
- Support frame selection, prescription verification, and adjustments as needed.
- Keep the optical testing area clean, organized, and stocked.
- Assist with inventory management for lenses, contact lens trials, and other supplies.
- Participate in staff meetings, training sessions, and quality improvement initiatives.
- Assist with front desk or other optical duties as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
