Optical Technician

Optical Outlets•Tampa, FL

About The Position

Under direct supervision, the Optical Technician performs a variety of tasks related to daily optical lab operations, production, and patient orders. The role supports lens and frame ordering, shipping, inventory control, product inspection, supply ordering, and the movement of work through the department. The technician communicates with patients, vendors, and other departments to address order delays and issues, while following company quality management and safety requirements. The working environment is generally favorable, with adequate lighting and temperature and no major hazards. The work area is well lit and ventilated, though noise and dust from power-grinding machinery and other equipment should be expected. The role may involve wearing safety attire such as goggles and gloves and working physically close to others in shared work areas. Individuals are typically required to stand for long periods.

Requirements

Experience working in a fast-paced environment.
One to two years of relevant experience.
Ability to meet department productivity and quality standards.
Communication skills sufficient to accomplish the role's tasks.
Good manual dexterity and hand-eye coordination.
Ability to perform physical activities requiring bending, kneeling, and pulling or pushing.
Ability to recognize and distinguish colors.
Ability to understand and follow procedures.
Ability to lift up to 30 pounds.
Ability to walk or stand up to 100% of the time.

Responsibilities

Provide exceptional customer service through proactive and timely communication.
Contact patients or vendors to communicate delays or issues with lens orders.
Order lenses and frames from the appropriate lab or vendor based on the vision plan.
Perform shipping functions, including handling time-sensitive shipments efficiently and maintaining records.
Unpack and sort inbound frames and lenses into appropriate in-house trays or ship them to external labs as needed.
Check products on order for delays or back orders and communicate and resolve order issues.
Assist with inventory control, including stocking lenses, sorting and distributing trays, pulling lenses, performing cosmetic inspections, and restocking.
Assist with ordering lab supplies and work with vendors on consumables.
Troubleshoot supply and equipment issues and create lenses for glasses.
Help move work efficiently through the department.
Maintain company safety standards and a clean workstation.
Assist and cooperate with other departments.
Understand and follow quality management and safety requirements, systems, and procedures.
Perform other duties as assigned.